In-Contact Training Videos for Motorcycle Training Schools
We have put together a set of training videos especially for motorcycle training
schools. We have based them around a ficticious motorcycle training school
called 'Hot Wheels Motorcycle Training'. Watch the videos to see step by step
how 'In-Contact' can be used to help run a motorcycle training school.
Getting Started - How to open a course, make a booking and send a confirmation
This video shows you how to carry out the most
common function of a booking system - how to open a course, book someone in and
then send them a printed or emailed confirmation.
Adding courses and managing your diaries
This video shows you how to
add more courses to your diary and how to view your diaries in different ways to
get the information you need.
Working with contacts and amending booking details
This video shows you
how to look up an existing contacts' details and then amend an existing booking,
make a new booking, or cancel a booking. Finally it shows how to take further
payments from customers.
Managing your staff
This video shows you
how to manage your staff. How to add staff, then book them into your courses.
Categorising staff so you can see who can teach which course. Add holiday, sick
leave and day of the week availability for your staff. How to use the staff
planner. How to view staff availability in the diary.
Managing your bikes
This video shows you
how to manage your motorbikes, mopeds and other vehicles. How to add your
motorycles, mopeds and other vehicles to the system. Booking bikes onto courses
using the diary. Using the vehicle planner to see which bikes are being used.
Altering bookings using the planner
Automatically allocating your bikes to course bookings
This video shows you
how to have motorcycles automatically allocated to a booking when the booking is
made. It also shows you how to make sure you cannot overbook a bike that you
have a limited number of, for example, mopeds.
Enabling credit/debit card handling
This video shows you
how to enable 'In-Contact' to handle credit and debit card payments.
'In-Contact' fully integrates several card processors credit and debit card payment services
so that you can take payments over the phone, in person or through your own
online booking system.
Using Pay By Link
This video shows you
how to use 'Pay By Link' - a method to get your customers to pay you with a
credit or debit card by simply sending them an email. You can get them to pay
for one or more bookings, or pay for an invoice.
Online Booking
These two videos and working example show you how to set up an online booking screen that will allow your customers to book your courses through your web site.
Using online booking
This video shows you how to configure and run online booking.
In-Contact enables you to add online booking facilities to your own website to
take CBT bookings. The first part shows a working online booking system for 'Hot
Wheels'. You can see a booking being taken and then see the booking details
automatically appear in your diaries.
Changing the online booking screen
This video shows you how to
edit the online booking screen demonstrated in the previous video, and shows the
new updated online booking screen after the changes. This will allow you to make
your own online booking screens match your own website.
View the online booking screen live!
This will allow you
to view the 'Hot Wheels' online CBT booking screen live. This is the online
booking screen that was created in the video, allowing you to see it working for
real. You can use any credit card details you like, real or ficticious, as no
actual payments are taken. Please use an email address you have access to as you
will be sent the confirmation to this address.
Stationery
These four videos show you how to set up all the letters, emails and other
correspondance you send to your customers.
Creating a letter to send to your customers
This video shows you how to input a letter that can be printed or emailed to a customer. Adding fields that allow the letter to contain the name, address and booking information specific to a customer.
Creating SMS confirmations
Shows how to set up SMS confirmation texts, so that you can confirm a booking to a customer quickly and easily by sending a text message to their mobile phone.
Printing Envelopes
How to print customer envelopes and put your company logo and company name on the envelope.
Applying standard headers and footers to stationery
How to create standard headers and footers for your letters and emails and apply them to your stationery.
Querying your database and sending mailshots
These three videos show you how to search your database of contacts using
search criteria that you can specify and then send the selected contacts an
email.
Creating a query
This video shows you how create a query that can
search your contacts to find those contacts that meet certain criteria. You can then count the contacts that
meet your search criteria, export them or send them all an email using the
mailshot facility.
Sending a mailshot
Shows how to create a mailshot using the built in
email templates. Then how to check the email by sending a test email and
previewing your email. Finally sending out the mailshot.
Viewing progress of a mailshot
Shows you how you can see the number of contacts who have viewed your email, how
many contacts have un-subscribed and how many have bounced. In the case of
bounced emails it shows how to correct the email address and re-send the
mailshot to the individual contact.
Promotional Codes
Promotional codes can be used to offer discounts to your customers using a short code that you create. These codes you can use in your advertising in order to promote your business
Creating and using Promotional Codes
This video shows you how to create and use a promotional code.
Gift Vouchers
You can sell gift vouchers over the phone, in person or through your website. 'In-Contact' will handle all of the management for you, including delivery of the gift vouchers by email on the chosen date and even send an SMS text to the recipient
Purchasing gift vouchers over the phone
This video shows you how your customers can purchase gift vouchers over the phone or in person.
Purchasing gift vouchers through your website
This video shows you how your customers can purchase gift vouchers through your own website.
Managing your gift vouchers
This video shows you how to manage all of your gift vouchers
Creating gift voucher stationery
This video shows you how to create gift voucher stationery either using a template or from scratch
Redeeming gift vouchers
This video shows you how your customers can redeem gift vouchers by calling you, you calling them or through online booking