CRM Systems for Small Business

Small businesses here in the UK need good quality customer relationship management, but most of the software that the larger companies use is very expensive. Small businesses don't have the time to learn these systems or the money to pay for expensive IT.

Small business, big features.

We have been working with UK small businesses for over 10 years and have a good understanding of their CRM requirements.

Easy to use. Small businesses have little time for expensive training courses. With our full phone and email support, and free online 'quick training videos' you can get up and running quickly. All new businesses get our 'CRM customisation service' where we look at your requirements and customise 'In-Contact' for you. This service is free, you only start paying when you are happy 'In-Contact' is right for you.

No contracts. If you don't like it you simply stop the monthly payments and walk away, you can even take all your data with you. Even without a contract we still supply a 'Service Level Agreement' so that you can know what to expect from us in return for your hard earned cash.

Free month trial. Get to use the entire CRM system for a month for free. If you like it then you start paying monthly for it's use after the free month trial. As a small business owner you will appreciate that you can only pay for something once you are sure it can help you run your business.

Low cost. With accounts starting from just £60 per month fully inclusive of telephone and email support it is one of the most affordable CRM systems available to small businesses today.

Costs can go down as well. We do charge £10 per month for each additional staff member that needs to have access to your account. However, if your staff count goes down in difficult times then you can reduce your monthly cost by reducing the number of staff who can log in. During the recent recession we had several businesses who needed to do this due to staff cut backs, and we were only too happy to reduce thier costs accordingly. We'd much rather keep a customer through tough times.

Choose the features you want. More importantly, don't pay for the features you don't want. We've made sure that additional features are priced separately, so you only pay for them if you want them.

No software to install. 'In-Contact' CRM runs as a service from the Internet, so you can get to your data from anywhere just using a browser. Also, with our soon to be released mobile version you will be able to get to everything through your mobile phone too.

This means you are not wasting time constantly upgrading your systems and also not shelling out yet more money for the latest 'must have' features. There is only one version of 'In-Contact', the latest version, and you will always be on it.